Quality Appliances from MFI 

FAO of Trevor Dixon   Order 221/840-0102

Trevor, I thought this was the easiest way of showing you the problems.

The fitters are way behind having had such problems with the kitchen which still aren't sorted out.  I know you and Bill are doing your best but frankly once your bit is done MFI are coming up short on service and reliability.  I am so so fed up of all the problems with kitchen and bathroom and I really don't want it all again with the bedroom.

First we talked about the missing bedside cabinet not due till March and the fact that the one I have is 550 wide.  Your telephone sales people told me it was 444 and customer services, despite 3 phone calls to 3 different people are STILL telling me I am wrong and it is only 444/450.  Now it is possible that I and both the fitters are completely stupid but it is put together and it is clearly 550.

That said, it becomes a bit immaterial as the colour of this and the free-standing 7 drawer chest is completely different to the rest of the bedroom.  Please see the first 2 pictures and compare to the next 2.

The rest of the bedroom has what I would say are something more than just 'slight' colour variations but at least they can be described as a colour variation whereas the bedside cabinet and 7 drawer chest are WAY different in colour.  There is no way I want to put these in my bedroom - they simply don't match - not even close!

The supposedly freestanding 5 drawer chest, arrived without the top and ends.  I can't tell from the paperwork whether that should have been two gable ends or whether only one is on back order.  This is a different design to the freestanding 7 drawer which is very strange but at least it is the same colour as the rest of the bedroom, or at least I hope it will be when the rest of the part finally arrive!

I have one damaged drawer front (double), see picture 5, it appears to be ingrained in the wood, and one scratched end panel to the wardrobes.  Unfortunately the fitter has put this on top of the wardrobe while he is away to avoid accidental damage so I can't get at it to see how bad it is or to photograph it.

We have still to fully check handles, wardrobe doors and the plinth and cornice.  The fitter is trying to get back before new year but can't promise.

I think you were probably right when you said not to deal with customer services but I feel like I'm caught between the devil and the deep blue sea at the moment.  I did do as you suggested and insisted on the name of the team leader, Claire Wright, but I'm not sure what good that does as their promises of the stuff due in March matching properly and being the correct size, now don't ring true for me!